Customer references | Service & Support
Success Stories
Nippon Dynawave: Reliable system support and services
Nippon Dynawave Packaging emphasized the need for reliable support and service from the start of the project, highlighting its impact on system uptime. The comprehensive service agreement with Procemex ensures continuous 24/7 technical support and regular on-site and remote maintenance to keep the system performing at the highest level. Procemex’s commitment to responsive and proactive service has not only met but exceeded these expectations, ensuring smooth and uninterrupted operations.
“The Procemex OnePlatform System has now been running for almost two years. And they continue to support us every day. Procemex did not just come and sell us something and disappear; they have been with us every day when we have had concerns or questions, and we have been able to solve them very quickly. So far, everything has been working really well,” says Perry Brandenburg, Paper Machine Manager at Nippon Dynawave Packaging.
Success Story
Stora Enso Upgrades their Web Inspection System
Stora Enso Imatra obtained a wholly new system by simply upgrading the old one. “As requirements are becoming tighter and tighter, there is always something to improve. Procemex is an excellent partner in these projects.”
“We compared three different suppliers and ended up with Procemex, first of all, because we have had positive experiences with the previous system and, secondly, because we were able to upgrade the previous system – without needing to acquire a completely new one. We also investigated what benefits we can gain from the upgrade. In the end, the decision was an easy one; after all, we obtained a wholly new system by simply upgrading the old one,” says Mr. Riku Suurnäkki, Production Manager of BM4.
Procemex Support and Service is known for their excellent customer service
Read more about our customer’s experiences below
Thanks Olli. Very helpful. Appreciate the transfer of knowledge. I’m going to repeat myself again and complement Procemex, which is its people, on their wonderful customer focus.
Tom Hagley, Automation Engineer, Australian Paper
A swift resolution to our problem. A very good response.
Phil Ames, Engineering – Systems Engineer, DS Smith, UK
The cable was just now delivered – thank you very much for the fast support.
Oliver Strmsek, Prinovis Ahrensburg
I would like to thank you a lot again for your great support and your great customer support employee´s, especially Antti, Heikki, Pekka!
Wolfgang Krug, UPM-Kymmene Austria
As always pleased with the service
David Stanton, Process Control Engineer, UPM Shotton
Jim Haza’s visit and training was a success, he did a good job of explaining how to replace our cameras. Thank you for the support on finding to solution.
Very good, the alarm issue was resolved right away.
Chuck Peterson, Appvion USA
Great response, very happy with the result, thanks
Craig McMillan, Norske Skog Paper Mills (Australia) Ltd Albury
Quick and service engineer is very good in solving problems.
Erik Beverdam, DS Smith Eerbeek, Netherlands
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